- The delivery of an order may take 5-8 business days from the date of confirmation. The estimated delivery timeframe is mentioned on the product pages. However, actual delivery time depends upon availability of product with the merchant, shipping address, courier company’s guidelines or any other circumstances
- Shipping charges may be applicable on few products
- No two promotions can be combined
- Any product purchased during special promotions cannot be returned or replaced
- Brandwayshop reserves the right to change or cancel any promotion at its sole discretion
- Any fraudulent activities that may include creation of duplicate accounts, aliasing or violation of terms & conditions will lead to order cancellation
MULTIPLE COUPONS :
- Multiple coupons (maximum 4 coupons) can be redeemed together on a single transaction; however on 4 different products only
- Coupon codes cannot be redeemed on our Affiliates & Alliances Offers
- Brandwayshop reserves the right to change or cancel any promotion at its discretion
FREE SHIPPING :
- Free shipping is applicable on selected products only
- Deal-based free shipping remains active for limited time period only
- Shipping charges may be reduced when products such as Televisions, Air Conditioners, Laptops, etc. are bought in bulk
SECTION 194B OF INCOME TAX ACT :
- Genuine Products with Brand Warranty
- Secure Payments
- Easy Returns, Replacements & Refunds
- Hassle Free Installations
- Certified Sellers
- GENUINE PRODUCTS
- 100% genuine products
- Manufacturer’s or Seller’s warranty (wherever applicable)
- Brand new products (except Refurbished & Unboxed Gadgets)
- Products are sourced from the authorized distributors of the brand
- SECURE PAYMENTS
- 100% genuine products
- Customers’ Personal Data Secured
- All Online Transactions are secured by SSL (Secure Socket Layer)
- EASY RETURNS, REPLACEMENTS & REFUNDS
We ensure that our sellers handover the goods within the defined timelines, yet situations may arise when sellers or Brandwayshop may have to cancel your order.These situations could be –
- Return/Replace any order within 10 days of delivery with Free Shipping
- Damaged/Missing/ Empty Packages can be returned within 48 hours of delivery
- Order replacement is done in following cases:
- Wrong Size/Color/Style/Quantity
- Missing Parts/Accessories
- Not as Per Description
- Return Package should be accompanied with its original Price Tag and Packing Slip.
- Few products are under Non-Refundable Policy. Please refer to the Product page for further reference.
For more queries, please refer to Return, Replacement & Refund policies ”
. CERTIFIED SELLERS
All our sellers go through a screening process, and sign terms & conditions agreement laid by our team, which certifies them to sell on Brandwayshop.
Brandwayshop promises ‘No Anxiety Shipping’ for all the products that you order. We ensure this by bringing together critical elements of shipment such as Inspection, Packaging, Timely Delivery, Order Status Updates and Support from our trusted Logistics Partners. So once you have placed an order, be rest assured as we will look after everything.Also, timely delivery of the order is our utmost priority however, actual delivery depends upon availability of the product with the merchants, your shipping address, etc.We have collaborated with top Courier and Logistics Partners to assure that you receive your order on time. Each order is usually processed within 48 hours and we update you at every step, i.e. when the order is placed, processed, shipped, and delivered. If you have any questions during the process, feel free to reach our customer support
Frequently Asked Questions
- How do I track my order?
- You can check the status of your order from your Brandwayshop “MyAccount” or from Brandwayshop Chat Service. We ensure timely communication about your order status via Email / SMS under the following conditions:
- When your order is confirmed / processed / shipped / delivered or
- When your order shipment is delayed
- How long does it take to deliver the product after it has been dispatched?
- It usually takes between 3 to 5 days to deliver the order after it has been dispatched. This varies depending upon your and merchant’s location.
We will notify you on your registered contact details via Email / SMS about the tracking number and courier/delivery partner details, once the order has been dispatched.
In case a merchant is unable to fulfill the order on time, we will transfer the order to another merchant. If the order cannot be fulfilled, the same will be cancelled and your refund will be processed. The refund would be credited to your account within 2 weeks after the order is cancelled.
- How much do you charge for shipping the products?
- The shipping cost, if applicable, is mentioned on the product page. The amount that you pay while placing the order at Brandwayshop.Com would include the product and courier charges.
For Cash on Delivery (COD) orders, the amount to be paid is mentioned on the package. It is the same price that is displayed while placing the order. You are not required to pay any extra amount at the time of receiving the COD order. However, some states levy Octroi charges, which we pay to courier/delivery partners. In a rare circumstances, if you may have to pay these, please send us a scanned copy of the receipt and we will refund the amount in the form of Brandwayshop Coupon Code.
- My order is out for delivery, but has not reached?
- If the status is marked as “OUT FOR DELIVERY”, and is not delivered to you in next 24 hours, kindly check with the courier company or contact us at [email protected] We will follow up with the courier partner until your order is delivered.
- What do I do if my product is delivered to the wrong address?
- In case, you discover that the Courier Company has delivered your package to the wrong address, you should immediately contact us at [email protected] We will follow up with the courier partner and notify you at the earliest possible.
- Why is my order not delivered within the expected delivery date?
- There could be a delay depending upon your shipping address, merchant’s location, courier services and unfavorable climatic conditions. You can track your shipment from the courier company’s website, using the tracking number sent to you on your registered Email/Contact number. If there’s no update in shipment of your order in 48 hours, please allow 2-3 more days for courier partner to deliver the same.
- Can I schedule the delivery as per my availability?
- Schedule the day of delivery:If your order is not shipped, we can schedule the shipment of your order as per your convenience. However, scheduling the order is subject to merchant’s discretion.
- Schedule the time of delivery:If your order is shipped, you can track the status on the courier partner’s website and contact them for scheduling the time of delivery.
- Why have I received partial order?
- Orders with multiple products and different delivery timelines will be delivered to you separately.
- Why does delivery time for the same product vary from seller to seller?
- The number of days could vary depending upon your shipping address and seller’s location
- . I am unable to track my shipment. What should I do?
- Courier companies update the tracking number on their website after the shipment is handed over to them. Sometimes it takes up to 48 hours for the tracking number to get updated. However, the shipment is on its way to its destination. If you have recently received the shipment details, we would recommend you to wait and try tracking on the website after some time. If the tracking number is still not updated, please get in touch with us at[email protected] or Via Chat Service
- Can I change the Shipping Address?
- You may request for change of address as long as the order has not been handed over to our courier partner. You can track the status of your order from Brandwayshop ‘My Account’ section or fromBrandwayshop Chat Service.
If the order has not reached the shipment stage, you can change your shipping address from ‘My Account’ section or contact us at [email protected] If your current order has already been shipped, you can still update the address in your Brandwayshop Address Book for future orders. To edit an existing address that is saved in your Brandwayshop Account, kindly visit the ‘Address Book’ page and click on ‘Edit’. After you have made the required changes in the Address, click on ‘Save’.
- Does Brandwayshop deliver internationally?
- No, Brandwayshop does not deliver to international locations.
- The Courier Company’s message is inconsistent..?
- .We use services of some of the industry’s best courier/delivery companies for delivering your orders. However, if you suspect that the courier company’s message is inconsistent, please drop us a message [email protected] Under such incidents, we abide by no-compromise policies with the courier companies.
- What is RTO?‘
- Return To Origin’ or RTO means that the courier company tried to deliver the order at your address but you were unavailable. Hence, it is shipped back to the sender.
What happens after an RTO is received by Brandwayshop?
- If it was a Cash On Delivery Order, the product will be sent back to the merchant.
- If it was a Prepaid Order, we will reship the order to your address after your confirmation or refund the same to the merchant.
CANCELLATION POLICY :
for cancel your order FOLLOW THE SIMPLE STEPS AS GIVEN BELOW:
Login to your Brandwayshop Account
Go to > my order
Click on Cancel
- You can Cancel your Order within 24 hours of confirming the order, before the order has not been shipped. If it is Prepaid Order, the amount will be refunded to you, in accordance with ourRefund Policy.
- A cancellation request cannot be made after your order is shipped.
ORDER CANCELLATION BY BRANDWAYSHOP “
Under some rare situations, Brandwayshop or any of our sellers can also raise an order cancellation request.These situations could be –
- Product out of stock with the seller
- Restrictions on the number of products you can order, as per Terms & Conditions of any Offer/Discount
- Incorrect pricing or description of the product
- Payment fraud suspicion by our Credit & Fraud Avoidance Department
- Incorrect or Incomplete Buyer’s Address
- Non serviceability of Buyer’s address by our courier partners or sellers of the *Order Transfer Marketplace
*In case of order cancellation by a seller due to non-availability of the product, we would transfer your order to another seller, who can fulfill your requirement.If your order is not fulfilled by our seller after your payment has been done, the paid amount will be refunded to you, in accordance with our Refund PolicyWe will notify you at your registered email address if an order cancellation happens due to any reason. You can also learn about your order status at Brandwayshop.com/trackorder.
Frequently Asked Questions
- How can I cancel my order?
- You can cancel your order if it is not shipped. Please login to your Brandwayshop account for initiating the cancellation & follow the given process:
Sign-In -> My Account -> Order History -> Cancellation Request.
For Prepaid orders, the amount will be credited to your Account within 2 days after refund is processed. For details, please read our Refund Policy
- Can I modify my order?
- Yes, you can modify your order as long as it has not been shipped. Kindly contact us at[email protected] or Chat Us Orders Department for any modifications.
- Why was my order cancelled without information?
- An order at Brandwayshop may get cancelled under certain circumstances. For details, please read the policies under’Order Cancellation by Brandwayshop’.
- Can I change quantity of my order?
- You may request to modify your order before it has been shipped. You can track your order status [email protected]
- COD Orders:It is relatively simple to change the quantity of COD orders as the payment will be collected at the time of delivery
- Prepaid Orders:If you wish to reduce the quantity of a prepaid order, contact us atcom/support. The balance amount will be refunded to your bank account or to your Brandwayshop account in the form of Coupon Code.
To increase the quantity of a prepaid order, we recommend you to place a new order for the same product.
RETURN Frequently Asked Questions
- How do I file a return request?
- You can file a return request from your Brandwayshop Chat Service or drrop mail at [email protected] .
- You can place a Return requestwithin 7 days of order delivery. However, in case of Damaged/Missing Product, the Return request should be filed within 2 days of delivery.
- Return request will be reviewed by Brandwayshop.
- If required, request will be shared with the merchant for his/her approval.
- After approval, pickup of the product will be arranged through our courier partners.
- If our reverse pickup service is not available on your address, we will ask you to dispatch the product. The courier charges will be Not reimbursed by Brandwayshop.
- After the product is received, it is verified against your claim and accordingly, Replacement or Refund is initiated. Please note that Replacement would depend upon the stock availability with the respective merchant.
- 2. Under what conditions can I return/ replace my product?Returns/Replacement are accepted under the following cases –
- Wrong Product – Wrong color/ size/ style, Wrong item delivered
- Unsatisfactory Product – Inauthentic/ Expired
- Defective Product – Manufacturing defect/ Non-functioning (Not applicable, if the product is under Seller’s/ Manufacturer’s Warranty)
- Damaged Product – Physical damage/ Tampered product or packaging
- Wrong Quantity – Missing Products/ Parts
- Under what conditions returns/ replacement request will not be accepted?
- Returns/ Replacement requests will not accepted under following cases –
- If Products are Damaged/ Altered/ Used
- If Product is Returned without Original Packaging (price tags, labels & accessories)
- If Serial Number is tampered
- For Defective product that is covered under Seller/Manufacturer’s Warranty or Reportedafter 7 days of the Delivery
- For Damaged/Missing product that is reportedafter 2 days of the delivery
- For Products sold under specific promotions, freebies details of which would be mentioned in the Product page and Terms & Conditions page
- Which categories are not eligible for returns/ replacement?
- Categories that not eligible for Returns/ Replacement are:
- Healthcare Products
- Customized Products
- Undergarments, Lingerie, Swimsuits, Underarm pads, Socks, etc.
- Perishables including Flowers, Edibles, etc.
- Books, E-learning & Music&/Software/ CDs/ DVDs
- When do you initiate Pickup for Returns?
- Once your request to return an order is approved, a pickup will be initiated. You will receive an email from us, with information on the packaging, return address and required documentation. Please keep the product ready with all tags & accessories. Kindly ensure proper packaging to avoid any damage during transit.
Please take care of the following points, while packing your product for Pickup –
- Product should not be used/altered/ tampered
- Keep original price tag & packing slip intact
- Mention Order Number on the box
- Do not seal the box
- Mention the Order Number/Delivery Address on the package, before handing over the packet to our Pickup executive
- Keep the Courier Company’s receipt for tracking purposes
Please Note – Brandwayshop shall not be liable for any incidental defect/damage, like liquid leakage/mishandling etc.
- What do I do if my area does not have a reverse pick up service?
- If our reverse pickup service is not available at your address, we will ask you to dispatch the product. Return address will be notified to you in a separate email, along with the packaging instructions and required documents.
In case of Self-Shipment, Brandwayshop will reimburse your courier charges (upto Rs. 100) in form of Brandwayshop Coupon.
Please take care of the following-
- Mention the Order number/Delivery Address on the package, before handing it over to the Courier Representative
- Mail us : scaned copy of the courier receipt at [email protected]
- Track your Return Shipment on the Courier Company’s Website
- How do I track the status of my Return request?
- Know the status of your Return Touch with Chat Service or mail us at [email protected]
- Every request received at Brandwayshop is assigned a ticket number, for which an acknowledgement mail is sent to your registered email address. Please use your registered email ID and phone number for any further communication
- After receiving your Return Request, we will update you on the status i.e. Acceptance/Rejection of Reverse Pickup, Reshipment & Refund.
- Can I track the status of Reverse Pickup?
- You will receive an email from us, after 24-48 Hours of Pickup, with the tracking details.
- How to claim Return/ Replacement for products under Seller/ Manufacturer’s Warranty?
- Claim warranty by calling or visiting the nearest Service Centre of the product’s Brand
- For any issues, please contact us at Brandwayshop.com/support. We would take your queries forward to the respective seller
*Some products are non-replaceable or non-returnable. Please check our Terms & Conditions page before making a purchase. Also, products bought under Promotion cannot be returned or replaced, under any conditions.
- Do I need to pay the courier company to send my product back?
- No, you don’t need to pay anything to the courier representative if we arrange the pickup of your product.
If you are using a courier service to ship your product back to our given address, you need to bear the courier cost at that time. However, the same will be reimbursed by us in form of Brandwayshop Coupon. The courier charges eligible for reimbursement are up to Rs.300.
- Which documents do I need to attach for the return/ replacement process?
- Documents are required during the Reverse Pickup of any product, after placing a return/replacement request.
- Reverse Pickup by Brandwayshop:
- Mention the Order Number on the package along with the Address (as mentioned in the email by Brandwayshop) before handing over the packet to the Pickup executive.
- The receipt from the courier company must be kept as a proof for tracking purposes.
- Brandwayshop shall not be liable for any incidental defect/damage, like liquid/mishandling etc. by the customer.
- Mention the Order Number on the packet along with the Address (as mentioned in the email by us) before handing over the packet to the Courier Company.
- Share a copy of the courier receipt with us, as a proof for dispatching the parcel, addressed to us.
- In case, you do not get a confirmation from us on receipt of the returned product, you are advised to track the shipment with the courier service provider.
- Reverse Pickup by Brandwayshop:
- How will I know that my Returned product has reached you?
- You will receive an email from us within 24-48 Hours of Pickup, along with the Tracking details. You can track the package on Courier Company’s website. You can also track the status of your return request atCourrier Company Website.
- How much time does it take to replace an order?
- We initiate the replacement or refund within 2 working days of receiving the product at our center.
- The replacement may get delayed or declined if the product received by us is not as per your claim or in case of missing Order ID on the package.
- When do you process a Refund?
- Refunds are generally initiated in the following scenarios:
- When Prepaid Orders are cancelled by Customer/Seller/Brandwayshop before delivery (Please read ourCancellation Policy)
- If our courier partner is unable to deliver the order to your shipping address.
- If you wish to return the product, in accordance with ourReturn Policy
- In case you want to replace the product, as per ourReplacement policy
- How long does it take to process Refund?
- For Bank Refund, it may take up to 2 weeks, for the amount to get credited in your account, after we have initiated the refund.
- For Refund in the form of Brandwayshop Coupon, the amount is immediately transferred to your Brandwayshop
Refund depends upon the mode of payment. Please refer to the list below:
- Brandwayshop Coupon: 1 – 2 Business days
- Net banking: 7 – 10 Business days,
- Debit card: 10 – 15 Business days
- Credit card: 10– 15 Business days
In case of any clarification at any step, kindly feel free to contact the customer support team.
- In how much time do you initiate a Refund?
- For some orders, we initiate Refund after the returned product is delivered to the seller. In this case, we keep you informed of the timelines. In other cases, we initiate the Refund within 2 working days of receiving the product at our Centre.
- When does a Refund get declined?
- Refund may get declined if the product received by us is not as per your claim or Order ID is missing on the package.
- When does a Refund happen in the form of Brandwayshop Coupon ?
- Refund is done in the form of Brandwayshop, when incorrect banking details are provided at the time of placing return request.
Also, if Brandwayshop Coupon are used in while placing an order, the respective order will also be refunded in the form of Brandwayshop Coupon.
- Do Refunded Brandwayshop Coupon have an expiry date?
- Brandwayshop Coupun refunded against Prepaid or COD order have no expiry date.
- How can I track the status of my Refund?
- It takes up to 2 weeks for refund to reflect in your account after it has been initiated. However, refund in the form of Brandwayshop Coupun are credited within 24 hours of initiation.
- Will my shipping charges be refunded if I ship the product?
In case of Self-Shipment Brandwayshop will reimburse the courier charges (upto Rs. 100) in form of Brandwayshop Coupon
Our No Anxiety Shipping Policy
Brandwayshop Name of Trust
At Brandwayshop, we passionately believe in keeping our customer’s interest on top of everything else. Our day begins and ends with the aim of keeping our customers happy and with that goal in mind we promise you our Band of Trust.
Our Band of Trust comprises of our values via which we aim to consistently deliver a trusted shopping experience to all our customers:
Our aim is to provide you with a wide selection of products across diverse categories. Our team specially handpicks merchants who have the best, latest and vast selection of merchandise so you can find what you are looking for- all 100% authentic, and at the best price!
We strongly believe that a good shopping experience is not fully delivered until the products and services sold at Brandwayshop.com are the most competitively priced. We try our best to bring you those merchants who are either some of the largest sellers in the category they operate in or have very low cost structure but in both scenarios, they are able to price their products/services most competitively.
No Anxiety Shipping
We think shipping is an integral part of online shopping experience. At Brandwayshop we stand behind your shipping experience. While, you may be buying different products from different sellers, located in different geographies with different level of sophistication/professionalism, we make sure that the shipping cost, shipping time, shipping quality, and communication around shipping are world-class.
Brandwayshop.com does not allow merchants to sell duplicate, spurious, know-offs, used, or grey channel items. Please be assured that items bought at Brandwayshop.com are brand new and come sealed in a box with the manufacturer’s warranty wherever applicable. Please also refer to our Buyer Protection program.
Our rigorous merchant approval process ensures that our buyers can be assured on all aspects of product purchase, be it authenticity, quality or the price. Our merchants typically are successful retailers who have earned credibility and customer loyalty through years of excellence in building customer experience in the offline environment. So as a buyer you can be confident that you are buying the best from the best. Brandwayshop brings the best from all across India together on one platform.
Outstanding Customer Services
We at Brandwayshop.com strive hard to make your shopping experience pleasant and memorable one. With our second to none customer service we promise to stand by you in every and any situations to help keep your smile on while you shop with us.
As a marketplace, Brandwayshop runs a very comprehensive Buyer Protection program so that buyer is 100% protected and experiences trust and comfort for online shopping at Brandwayshop.com. At Brandwayshop., trust is the foremost thing for each transaction. To extend this trust to buyers, we offer Buyer Protection, which is based on four trust pillars i.e. Product Guarantee, Payment Security, Reliable Merchants, and Easy Replacement/Return. At Brandwayshop.com, we believe that customer satisfaction is key- therefore we stand behind all merchandise bought at our site. We will replace any order within 10 days of delivery, with free return shipping if you receive a product which is not as per the specifications ordered by you, such as:
- Wrong Size
- Wrong Color
- Wrong Style
- Wrong Quantity
- Dead on Arrival
- Missing Parts/Accessories
- Defective, Or
- Significantly different from the description given by the merchant.
However do make sure that the merchandise has not been used/worn or altered and is accompanied by its original price tag and packing slip.
Our Band of Trust is woven into every fiber of our team, and if you ever need more information on any of these please contact us.